Help Center
Human Add AI help center covers call forwarding setup for every major US carrier (Verizon, AT and T, T-Mobile, Spectrum, Comcast, RingCentral, Google Voice, OpenPhone, and twelve more), PWA install instructions for the mobile dashboard, knowledge base editing, and account management. Most setup guides take under five minutes to complete.
Everything you need to set up your AI, route calls, and get the most out of Human Add AI.
Call forwarding
Step-by-step guides for forwarding your existing business line to your AI receptionist. Works with every major carrier, landline, and VoIP system.
Getting started
Haven't set up your AI yet? Start here. The whole process takes about 5 minutes and you'll have a live phone number at the end.
Your dashboard
View calls, listen to recordings, update what your AI knows about your business, and invite team members.
Talk to a human
Stuck on something? Call us at (617) 812-5251 or email Support@humanaddai.com. We read every message.
Not using Human Add AI yet?
Try it free for 7 days. Every business email gets a dedicated AI receptionist live in under 5 minutes. $10 activation fee, applied as credit to your first month - or refundable on request during the trial.
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Help Center FAQ
How do I set up Human Add AI?
After your onboarding call we build your custom AI in 24 hours, you test it for 12 hours, and we set up call forwarding from your existing phone number. Total: 48 hours from first call to live AI.
How do I forward calls from my carrier?
We have step-by-step guides for Verizon, AT&T, T-Mobile, Spectrum, Comcast, RingCentral, Google Voice, OpenPhone, Grasshopper, Vonage, 8x8, and Dialpad. See /help/call-forwarding/ for the carrier-specific guide. Most carriers take under 5 minutes.
How do I install the Human Add AI mobile app?
The dashboard is a Progressive Web App that installs to your home screen on iOS and Android. Open dashboard.humanaddai.com on your phone, tap the share button, and choose Add to Home Screen. See /help/install-app/ for screenshots.
How do I update the AI's knowledge base?
Log into your dashboard at /dashboard/ and click Teach. Add new services, update pricing, change hours, or upload documents. The AI updates within minutes; no manual retraining required on Professional plan.
How do I access call recordings and transcripts?
Every call is logged in your dashboard with full transcript, recording, and structured fields (caller name, intent, outcome, lead score). Export to CSV anytime. Retained for 90 days on Starter, 12 months on Professional, indefinitely on Enterprise.
How Human Add AI pricing works
Human Add AI runs three flat monthly plans with no setup fees and no annual contracts. The Starter plan at $497 per month covers up to 250 answered calls, single-location service, and the core conversation engine that books appointments and qualifies leads. Most single-truck operators, solo practitioners, and one-shop businesses fit comfortably inside Starter for the first six to twelve months.
The Professional plan at $997 per month covers up to 750 answered calls, multi-location routing, real-time CRM sync into Jobber, Housecall Pro, ServiceTitan, Clio, Lawmatics, Dentrix, Open Dental, and twenty other systems, and after-hours emergency escalation rules. This is the most common plan once a business clears about a hundred answered calls per week.
The Enterprise plan at $1,997 per month covers unlimited inbound calls, dedicated agent tuning, white-label phone numbers, and direct routing to your on-call dispatcher. Enterprise also unlocks outbound calling for missed-call callbacks, lead nurturing, and appointment reminders, billed at $0.14 per outbound minute.
Every plan includes the same conversation quality, the same booking and CRM functionality, and the same 24/7 uptime. The differences are call volume, location count, and outbound capability. No plan has hidden seat fees, per-minute inbound charges, or transcript fees. The first call you take pays for itself in most service businesses, and the platform breaks even for the average operator inside the first three weeks.
Frequently asked questions
How fast does the AI answer the phone?
Every inbound call is answered inside two rings. The agent picks up before voicemail ever triggers, which means a service business never loses a lead to "they did not pick up, so I called the next listing." The two-ring pickup is hard-coded into the platform and is the same on Starter, Professional, and Enterprise plans.
What happens if the AI cannot answer a question?
The agent is built with explicit fallback rules. If a caller asks something outside the trained scope (a complicated insurance question, an unusual scheduling request, a pricing question for a service the business does not offer), the agent says so plainly and offers to text a member of the team with the caller's number. The text arrives on the on-call phone within seconds, with the caller's name, number, and a summary of what they wanted.
Can the AI book appointments directly on my calendar?
Yes. The agent reads the live availability on your Cal.com, Google Calendar, Calendly, Acuity, Jobber, Housecall Pro, ServiceTitan, or other booking system and offers the caller real slots. When the caller accepts a slot, the agent confirms the address or the service location, sends a confirmation text to the caller, drops the appointment onto your calendar with all the intake details in the notes field, and texts you the booking summary.
Does the AI work after hours and on weekends?
Yes. Human Add AI runs 24/7/365 by default. The agent answers every call regardless of time, qualifies the lead with the same questions a daytime receptionist would ask, and either books an appointment on the next available business-day slot or texts your on-call dispatcher if the call qualifies as an emergency. Roughly 35 percent of service-business calls happen outside Monday-to-Friday 9-to-5, and most of those are still booking-quality leads.
What CRMs and booking systems does it integrate with?
The platform integrates natively with Jobber, Housecall Pro, ServiceTitan, FieldEdge, mHelpDesk, Workiz, RazorSync, Cal.com, Google Calendar, Calendly, Acuity Scheduling, HubSpot, Salesforce, Pipedrive, Zoho CRM, Clio, Lawmatics, Lawyaw, MyCase, Practice Panther, Dentrix, Open Dental, Eaglesoft, Curve Dental, ServiceM8, and twenty other vertical-specific systems. If your CRM is not on that list, the team will build a Zapier or webhook handoff during onboarding.
Is Human Add AI HIPAA compliant for medical and dental practices?
Yes. Human Add AI signs a Business Associate Agreement on the Enterprise plan and routes all medical and dental conversations through a HIPAA-compliant pipeline with encryption in transit, encryption at rest, audit logging, and seven-year retention controls. The standard intake questions for medical and dental practices avoid collecting protected health information on the phone and route triage decisions to the on-call clinician.
What happens if I want to cancel?
Plans are month-to-month with no contract. Cancel anytime through the dashboard or by emailing info@humanaddai.com. Your forwarding number stays active through the end of the billing cycle, the dashboard exports every call recording and transcript as CSV plus MP3, and there is no off-boarding fee. Most operators do not cancel because the platform pays for itself in recovered missed-call revenue, but the option is always one click away.
How is this different from a virtual receptionist service?
Human virtual receptionist services like Smith.ai and Ruby Receptionists charge per minute or per call, which means costs scale with success. A busy week can cost more than the entire Human Add AI monthly plan. Human virtual receptionists also have a small staff pool, so callers reach a different person every time, and the receptionist does not know your vertical. The Human Add AI agent is custom-built for your business, costs the same flat price no matter how many calls come in, and answers every call the same way with the same accuracy.
What launch week looks like in practice
Launch week (the first seven days after the agent goes live on the forwarded line) follows a predictable pattern that the Human Add AI team has now run hundreds of times. Day one and day two are the noisy days: the agent is handling every inbound call, the operator is double-checking the SMS alerts and the calendar bookings, and a few edge cases come up that need quick tuning. The Human Add AI team is monitoring a random sample of calls and pushing live adjustments to the agent script for any awkward patterns.
By day three and day four, the noise drops sharply. The agent is handling the common call patterns smoothly, the bookings are landing on the calendar without manual intervention, and the operator is starting to ignore the SMS alerts because they trust the system. The first emergency-routing scenario usually hits in this window, and the operator sees the on-call dispatcher get the high-priority SMS within seconds of the agent recognizing the emergency signal in the caller voice.
By day five, six, and seven, the system is fully baseline. The operator stops thinking about the phone at all. The weekly summary email on day seven shows the first concrete recovered-revenue number: the count of bookings that came from calls outside business hours, the dollar value attached to those bookings using the average ticket size from onboarding, and the comparison against the historical voicemail pattern. For most operators that number lands somewhere between $2,000 and $8,000 in recovered revenue for the first week alone.
The under-discussed second-order benefits
Most operators sign up for Human Add AI to fix one specific problem (missed calls, voicemail leakage, expensive virtual receptionist bills) and then discover a few second-order benefits that did not show up in the original ROI calculation. The biggest is the reduction in cognitive load: the phone stops being a tax on the operator attention, which frees mental bandwidth for the harder work of running a service business.
The second is the data infrastructure. Every call is recorded, transcribed, sentiment-scored, and tagged with the intake answers. After six months of operation, the operator has a searchable database of every customer interaction, which becomes useful in unexpected ways: identifying the most common objections, spotting the price-shopping patterns by neighborhood, tracking how the seasonal call mix shifts, and proving claims in any dispute.
The third is the team-onboarding lift. New employees joining the business can listen to hundreds of real customer calls during their first week, which is the fastest way to absorb how the business actually talks to customers. The dashboard has filters for service type, time of day, and outcome, so new staff can sample the conversations that map to their role.
What the operator sees on a typical Monday
The weekly summary email arrives Monday morning at 7 a.m. local time. It is one screen of plain-language metrics: how many calls came in last week, how many were answered (almost always 100 percent), how many resulted in a booked appointment, how many qualified as emergency-routed to the on-call dispatcher, the dollar value of recovered missed-call revenue based on the average ticket size, and a comparison against the previous four weeks.
For most operators that email is enough. The operator scans it for any anomaly (a sudden drop in bookings, an unusually high emergency rate, a spike in after-hours calls) and either responds to the anomaly or moves on with the rest of the Monday. The dashboard sits behind the email for any deeper investigation: drilling into a specific call, listening to the recorded conversation, reading the transcript, reviewing the agent confidence score on a particular interaction, or tuning a specific intake question.
The Monday email also surfaces the outbound activity for operators on Professional and Enterprise: how many missed-call callbacks fired, how many connected, how many appointments came out of the callbacks, and the same metric for appointment reminders and review-collection calls. The outbound numbers usually drive the second-order conversation between the operator and the Human Add AI team: should we expand the outbound use cases, should we adjust the callback timing window, should we change the appointment-reminder script.