Help Center
Human Add AI help center covers call forwarding setup for every major US carrier (Verizon, AT and T, T-Mobile, Spectrum, Comcast, RingCentral, Google Voice, OpenPhone, and twelve more), PWA install instructions for the mobile dashboard, knowledge base editing, and account management. Most setup guides take under five minutes to complete.
Everything you need to set up your AI, route calls, and get the most out of Human Add AI.
Call forwarding
Step-by-step guides for forwarding your existing business line to your AI receptionist. Works with every major carrier, landline, and VoIP system.
Getting started
Haven't set up your AI yet? Start here. The whole process takes about 5 minutes and you'll have a live phone number at the end.
Your dashboard
View calls, listen to recordings, update what your AI knows about your business, and invite team members.
Talk to a human
Stuck on something? Call us at (617) 812-5251 or email Support@humanaddai.com. We read every message.
Not using Human Add AI yet?
Try it free for 7 days. Every business email gets a dedicated AI receptionist live in under 5 minutes. $10 activation fee, applied as credit to your first month - or refundable on request during the trial.
Start your free trial →Install the Human Add AI mobile app →
Help Center FAQ
How do I set up Human Add AI?
After your onboarding call we build your custom AI in 24 hours, you test it for 12 hours, and we set up call forwarding from your existing phone number. Total: 48 hours from first call to live AI.
How do I forward calls from my carrier?
We have step-by-step guides for Verizon, AT&T, T-Mobile, Spectrum, Comcast, RingCentral, Google Voice, OpenPhone, Grasshopper, Vonage, 8x8, and Dialpad. See /help/call-forwarding/ for the carrier-specific guide. Most carriers take under 5 minutes.
How do I install the Human Add AI mobile app?
The dashboard is a Progressive Web App that installs to your home screen on iOS and Android. Open dashboard.humanaddai.com on your phone, tap the share button, and choose Add to Home Screen. See /help/install-app/ for screenshots.
How do I update the AI's knowledge base?
Log into your dashboard at /dashboard/ and click Teach. Add new services, update pricing, change hours, or upload documents. The AI updates within minutes; no manual retraining required on Professional plan.
How do I access call recordings and transcripts?
Every call is logged in your dashboard with full transcript, recording, and structured fields (caller name, intent, outcome, lead score). Export to CSV anytime. Retained for 90 days on Starter, 12 months on Professional, indefinitely on Enterprise.
Plans and pricing
Starter is $497 a month for up to 200 calls, with one AI assistant and one business number. Professional is $997 a month for unlimited calls and up to 3 AI assistants, and connects to your CRM (the software you track customers in). Enterprise starts at $1,997 a month. Every plan answers 24/7, books appointments and texts you each lead. Start with a 7-day free trial ($10 activation fee, credited to your first bill), backed by a 30-day money-back guarantee. See full pricing or call the demo line at (617) 812-5251.
What launch week looks like in practice
Launch week (the first seven days after the agent goes live on the forwarded line) follows a predictable pattern that the Human Add AI team has now run hundreds of times. Day one and day two are the noisy days: the agent is handling every inbound call, the operator is double-checking the SMS alerts and the calendar bookings, and a few edge cases come up that need quick tuning. The Human Add AI team is monitoring a random sample of calls and pushing live adjustments to the agent script for any awkward patterns.
By day three and day four, the noise drops sharply. The agent is handling the common call patterns smoothly, the bookings are landing on the calendar without manual intervention, and the operator is starting to ignore the SMS alerts because they trust the system. The first emergency-routing scenario usually hits in this window, and the operator sees the on-call dispatcher get the high-priority SMS within seconds of the agent recognizing the emergency signal in the caller voice.
By day five, six, and seven, the system is fully baseline. The operator stops thinking about the phone at all. The weekly summary email on day seven shows the first concrete recovered-revenue number: the count of bookings that came from calls outside business hours, the dollar value attached to those bookings using the average ticket size from onboarding, and the comparison against the historical voicemail pattern. For most operators that number lands somewhere between $2,000 and $8,000 in recovered revenue for the first week alone.
The under-discussed second-order benefits
Most operators sign up for Human Add AI to fix one specific problem (missed calls, voicemail leakage, expensive virtual receptionist bills) and then discover a few second-order benefits that did not show up in the original ROI calculation. The biggest is the reduction in cognitive load: the phone stops being a tax on the operator attention, which frees mental bandwidth for the harder work of running a service business.
The second is the data infrastructure. Every call is recorded, transcribed, sentiment-scored, and tagged with the intake answers. After six months of operation, the operator has a searchable database of every customer interaction, which becomes useful in unexpected ways: identifying the most common objections, spotting the price-shopping patterns by neighborhood, tracking how the seasonal call mix shifts, and proving claims in any dispute.
The third is the team-onboarding lift. New employees joining the business can listen to hundreds of real customer calls during their first week, which is the fastest way to absorb how the business actually talks to customers. The dashboard has filters for service type, time of day, and outcome, so new staff can sample the conversations that map to their role.
What the operator sees on a typical Monday
The weekly summary email arrives Monday morning at 7 a.m. local time. It is one screen of plain-language metrics: how many calls came in last week, how many were answered (almost always 100 percent), how many resulted in a booked appointment, how many qualified as emergency-routed to the on-call dispatcher, the dollar value of recovered missed-call revenue based on the average ticket size, and a comparison against the previous four weeks.
For most operators that email is enough. The operator scans it for any anomaly (a sudden drop in bookings, an unusually high emergency rate, a spike in after-hours calls) and either responds to the anomaly or moves on with the rest of the Monday. The dashboard sits behind the email for any deeper investigation: drilling into a specific call, listening to the recorded conversation, reading the transcript, reviewing the agent confidence score on a particular interaction, or tuning a specific intake question.
The Monday email also surfaces the outbound activity for operators on Professional and Enterprise: how many missed-call callbacks fired, how many connected, how many appointments came out of the callbacks, and the same metric for appointment reminders and review-collection calls. The outbound numbers usually drive the second-order conversation between the operator and the Human Add AI team: should we expand the outbound use cases, should we adjust the callback timing window, should we change the appointment-reminder script.