Terms of Service

Last updated: April 2026

1. Agreement to Terms

By accessing or using the services provided by Human Add AI ("we," "us," or "our"), including our website, AI voice receptionist platform, and related services (collectively, the "Services"), you agree to be bound by these Terms of Service. If you do not agree to these terms, you may not use our Services.

2. Description of Services

Human Add AI provides AI-powered voice receptionist services for businesses. Our Services include automated call answering and routing, appointment scheduling and management, lead qualification and message taking, call transcription and summary delivery, and integration with third-party business tools. We continuously improve our AI technology and may update features and functionality from time to time.

SMS / Text Message Communications

As part of the Services, Human Add AI may send SMS (text) messages to phone numbers you provide, but only after you opt in by affirmatively checking the SMS consent box on our trial signup page or an equivalent opt-in mechanism. Messages may include account and trial status notifications, appointment and demo confirmations, customer-care responses, service follow-ups, and billing alerts. Typical message frequency is fewer than 10 messages per month. Message and data rates may apply per your carrier's plan - these charges are set by your carrier, not by Human Add AI. You can cancel SMS at any time by replying STOP; reply HELP or email info@humanaddai.com for support. We do not sell, rent, or share your phone number with third parties for SMS marketing purposes. Full SMS terms, opt-in/opt-out details, and carrier information are in our Privacy Policy section 4.

3. Eligibility

To use our Services, you must be at least 18 years of age, have the legal authority to enter into a binding agreement, and represent a legitimate business entity or operate as a sole proprietor. By using our Services, you represent and warrant that you meet all eligibility requirements.

4. Account Terms

You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account. You must provide accurate and complete information when setting up your account and keep it current. You agree to notify us immediately of any unauthorized access to your account.

5. Acceptable Use

You agree to use our Services only for lawful purposes and in accordance with these Terms. You may not:

  • Use the Services for any illegal, fraudulent, or deceptive purpose
  • Attempt to gain unauthorized access to our systems or networks
  • Interfere with or disrupt the integrity or performance of the Services
  • Use the Services to transmit spam, robocalls, or unsolicited communications
  • Reverse engineer, decompile, or disassemble any part of the Services
  • Resell, sublicense, or redistribute the Services without our written consent
  • Use the Services in violation of any applicable telecommunications regulations

6. Payment Terms

7-Day Free Trial

New customers may start their Services with a 7-day free trial. To activate the trial, we collect a one-time $10 activation fee that reserves your dedicated phone number and verifies your payment method. During the 7-day trial, we will not charge you any subscription fees. Your selected plan begins automatically at the end of the 7 days unless you cancel before then.

Activation Fee & First-Month Credit

The $10 activation fee is applied as a credit toward your first month's subscription invoice. For example, if you select the Starter plan ($497/month), your first invoice on day 7 will be $487 (the $497 subscription minus the $10 activation credit). Subsequent monthly invoices will be at the full plan price. If you choose the Professional plan ($997/month), your first invoice will be $987, with subsequent invoices at $997/month.

Trial Cancellation & Refund of Activation Fee

You may cancel during the 7-day trial at any time by contacting us at Support@humanaddai.com, calling (617) 812-5251, or using the cancellation form in your dashboard. If you cancel during the trial and request a refund, we will, at our discretion, refund the $10 activation fee to your original payment method. Upon cancellation during the trial, your subscription will not begin and you will not be charged the monthly plan fee. The phone number provisioned for your account will be released. Refunds of the activation fee are not guaranteed and are subject to review; refunds are not available once the 7-day trial has ended and the subscription has begun.

Recurring Billing

After the 7-day trial, Services are billed on a monthly basis to the payment method you provided during activation. Charges are due at the beginning of each billing cycle. All fees are stated in U.S. dollars and are non-refundable except as expressly provided in these Terms. By providing a payment method, you authorize us to charge that method automatically for recurring subscription fees and any applicable usage-based charges until you cancel.

Money-Back Guarantee (Post-Trial)

We offer a 30-day money-back guarantee on your first monthly subscription charge. If you are not satisfied with our Services within 30 days of your first paid invoice, you may request a full refund of that invoice by contacting us. The 30-day guarantee applies only to the first monthly charge and does not apply to subsequent months, usage-based charges, or the $10 activation fee (which is governed by the Trial Cancellation clause above).

Cancellation

You may cancel your subscription at any time. There are no long-term contracts or cancellation fees. If you cancel after your subscription has begun, your Services will remain active through the end of your current billing period and you will not be charged for subsequent billing cycles. Previously paid monthly fees are non-refundable except as provided in the Money-Back Guarantee clause above.

Price Changes

We reserve the right to modify our pricing. Any price changes will be communicated to you at least 30 days in advance and will take effect at the start of your next billing cycle.

7. Intellectual Property

All content, features, and functionality of the Services, including but not limited to software, text, graphics, logos, and AI models, are owned by Human Add AI and are protected by copyright, trademark, and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the Services for your business purposes during your subscription period.

8. Limitation of Liability

To the maximum extent permitted by law, Human Add AI shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill, arising out of or related to your use of the Services. Our total liability for any claims arising under these Terms shall not exceed the amount you paid us in the twelve (12) months preceding the claim.

9. Disclaimer of Warranties

The Services are provided "as is" and "as available" without warranties of any kind, whether express or implied. We do not guarantee that the Services will be uninterrupted, error-free, or completely secure. While our AI technology is designed to handle calls professionally, we do not warrant that AI responses will be appropriate in every situation.

10. Indemnification

You agree to indemnify, defend, and hold harmless Human Add AI, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to your use of the Services, violation of these Terms, or infringement of any third-party rights.

11. Termination

We may suspend or terminate your access to the Services at any time, with or without cause, upon notice to you. Grounds for termination include violation of these Terms, non-payment, fraudulent or illegal activity, and use that poses a risk to our systems or other users. Upon termination, your right to use the Services ceases immediately. Provisions that by their nature should survive termination will remain in effect.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Massachusetts, without regard to its conflict of law provisions. Any disputes arising from these Terms or the Services shall be resolved exclusively in the state or federal courts located in Massachusetts.

13. Changes to Terms

We reserve the right to update or modify these Terms at any time. Material changes will be communicated to you via email or through the Services at least 30 days before they take effect. Your continued use of the Services after any changes indicates your acceptance of the revised Terms.

14. Contact Us

If you have any questions about these Terms of Service, please contact us:

What each Human Add AI plan actually includes

Pricing is set up to be predictable, which matters for service operators who hate variable-rate billing on a critical line. The Starter tier sits at $497 monthly and is built around the 100-to-250-calls-per-month operator: a single location, a single booking calendar, and the core AI conversation engine running the intake flow. Everything in Starter is configured during onboarding and tuned by a real human on the Human Add AI side before the agent ever picks up a live call.

Professional at $997 monthly is the tier most established businesses settle into. The volume allowance jumps to 750 answered calls, multi-location routing rules unlock so a single AI receptionist can route calls to the right office, and the integration footprint expands to include the deeper CRM hooks (Salesforce, HubSpot, Pipedrive, Clio Manage, Lawmatics, Dentrix Ascend, Open Dental, Jobber, Housecall Pro, ServiceTitan, FieldEdge, and twenty more). After-hours escalation rules are also standard at this tier.

Enterprise at $1,997 monthly is the high-volume tier with unlimited inbound calls, white-label phone numbers, a dedicated agent-tuning contact at Human Add AI, and direct routing to an on-call dispatcher with priority paths for emergency calls. Outbound calling is also enabled at this tier, billed at fourteen cents per outbound minute against a transparent monthly meter that any operator can cap from the dashboard.

None of the plans use seat counts, per-minute inbound charges, transcript fees, or annual commitments. The whole pricing structure is designed so the operator can predict the bill exactly, and the upgrade path is volume-driven rather than feature-gated. A business graduating from Starter to Professional pays more because they are taking more calls, not because they got locked out of something useful.

What the operator actually does to launch

The operator-side work for launching Human Add AI takes about thirty minutes spread across two business days. Day one, the operator fills out the onboarding form, which captures business hours, service area, the vertical-specific intake questions a real receptionist would ask, the booking calendar URL, the people who should get SMS alerts, and the on-call dispatcher rotation if applicable. The form is structured so the answers map directly to the agent script that gets built next.

Between day one and day two, the Human Add AI team does the heavy lifting. They convert the intake answers into a custom AI receptionist script, run the script through three test conversations on the demo line to validate the agent handles real-world flow correctly, tune the voice to match the requested tone (warm, professional, or efficient), and send the operator three recorded sample calls to listen to. The operator listens to the samples, requests any adjustments, and approves the build.

Day two, the operator does the forwarding step. The help center provides carrier-specific instructions for Verizon, AT and T, T-Mobile, Spectrum, Comcast, RingCentral, OpenPhone, Grasshopper, Vonage, 8x8, and Dialpad. Forwarding is a five-minute task on most carriers, and the help center includes screenshots for each step. Once the forward is active, the AI receptionist is live and answering every incoming call in two rings.

Week one post-launch is the tuning week. The Human Add AI team monitors a random sample of real calls each morning, listens for any awkward phrasing or wrong-routing decisions, and adjusts the agent in place. By the end of week one, the agent is dialed in and the operator stops needing to think about the phone at all. The dashboard shows recovered-revenue numbers, booking conversion rates, and the SMS log so the operator can see exactly what the platform is doing.

Questions operators ask before signing up

How is the call quality measured?

Three quality signals get tracked on every call. The first is conversation completion: did the agent successfully complete the intake or did it transfer to a human. The second is booking conversion: of completed calls, what percentage resulted in a booked appointment. The third is post-call sentiment: a brief categorization (positive, neutral, negative) based on the caller's word choice during the conversation. All three roll into the weekly summary, with per-call detail in the dashboard.

What happens when a caller asks for a price?

The agent quotes the prices the operator entered during onboarding (flat rates, hourly rates, service-specific ranges). For services where pricing depends on a site visit or a custom scope, the agent says so explicitly and offers to book the free estimate. The platform never invents a price the operator did not provide, which protects both the operator from underquoting and the customer from over-promising.

Does the agent handle Spanish or other languages?

The agent handles Spanish natively at no extra cost. The caller can switch language at any point in the conversation; the agent picks up the language change automatically. Other languages (Vietnamese, Mandarin, Portuguese, French, Korean, Arabic) are available on the Professional and Enterprise tiers with onboarding-time setup. The booking confirmation SMS and the lead alert SMS go out in the caller's preferred language.

What if my call volume spikes?

The platform handles concurrency without queuing. Every inbound call gets its own agent instance, so 25 callers dialing simultaneously each get answered in two rings without any of them hearing hold music or a busy signal. The pricing tier governs monthly call volume, not concurrent-call capacity. If a tier's monthly cap is exceeded, the platform keeps answering calls and the dashboard surfaces an upgrade recommendation; calls are never dropped at the tier boundary.

How is missed-call callback different from outbound calling?

Missed-call callback is a specific outbound use case where the agent calls back any caller who hung up before reaching the agent (usually within 90 seconds). It is enabled by default on Professional and Enterprise. General outbound calling is broader (appointment reminders, lead nurture, review collection, post-service follow-up) and is billed at fourteen cents per outbound minute on a transparent meter. The missed-call callback uses outbound minutes but operators rarely cap it because the ROI on a missed-call callback is the highest of any outbound use case.

Do I have to switch my existing phone number?

No. The forwarding model preserves the existing business number entirely. The caller dials the same number they always dialed; the carrier silently forwards the call to the Human Add AI number behind the scenes; the agent answers. The caller-facing number, the existing phone listings, the Google Business Profile, and any print marketing all stay exactly the same.

How does it handle existing customer calls vs. new lead calls?

The agent recognizes existing customers via the inbound number lookup against the CRM. When a known customer calls, the agent greets them by name (using the CRM record) and routes the conversation to the appropriate path (existing-customer support questions, follow-up scheduling, billing questions). New leads get the full intake script. The split is configured during onboarding and adjustable from the dashboard.

What does the support team look like?

A real human at Human Add AI responds within four business hours on Starter, within two business hours on Professional, and inside one business hour on Enterprise. Support covers script edits, integration questions, billing questions, and any urgent issue with the live agent. The support contact is the same human who built the agent during onboarding, which means no ticket-handoff between front-line support and engineering.