Human Add AI help center covers call forwarding setup for every major US carrier (Verizon, AT and T, T-Mobile, Spectrum, Comcast, RingCentral, Google Voice, OpenPhone, and twelve more), PWA install instructions for the mobile dashboard, knowledge base editing, and account management. Most setup guides take under five minutes to complete.
Get a dedicated app icon on your phone + push notifications for every call. Under 2 minutes on any device.
Why bother installing? Push notifications only work if the app is installed (Apple requires this). Without it, you will miss calls because you have to keep a browser tab open. With it, every call pings your phone like a regular app.
iPhone / iPad (Safari)
You MUST use Safari on iOS. Chrome, Firefox, and other iOS browsers cannot install web apps or enable push notifications. This is an Apple restriction.
1
Open Safari and go to humanaddai.com
If you already have the old app icon on your home screen, delete it first by long-pressing and tapping "Remove App" then "Delete from Home Screen."
2
Tap the Share button
Bottom center of Safari (the square with the up arrow). On iPad it is top right.
3
Scroll down and tap "Add to Home Screen"
It is below AirDrop, Copy, Find on Page. You might have to scroll.
4
Tap "Add" in the top right
The Human Add AI icon now lives on your home screen like any other app.
5
Open the app from your home screen (not Safari) and sign in
When it loads, you will see a prompt asking to turn on notifications. Tap Allow. If you miss the prompt, go into your Settings → Notifications → Human Add AI and enable them.
iOS gotcha: iOS only sends push notifications to installed web apps (the ones opened from the home screen icon, not from Safari). If the icon sends you back into Safari when tapped, the install did not complete - try step 3 again.
Android (Chrome)
1
Open Chrome and go to humanaddai.com
If you had the old app and deleted it, also clear Chrome site data: three dots menu → Settings → Site settings → humanaddai.com → Clear & reset.
2
Tap the three-dot menu at the top-right
Then tap "Install app" (or "Add to Home screen" on older Chrome).
3
Tap "Install"
The icon is added to your home screen and app drawer.
4
Open the app from your home screen and sign in
Tap "Allow" when Chrome asks about notifications. If you miss it: Chrome → Settings → Site settings → Notifications → humanaddai.com → Allow.
Desktop (Chrome or Edge)
1
Open Chrome or Edge and go to humanaddai.com
2
Look for the install icon in the address bar
Small icon on the right side of the URL bar (looks like a computer with a down arrow). Click it.
3
Click "Install"
The app opens as a standalone window. Pin it to your dock or taskbar for one-click access.
4
Sign in and allow notifications when prompted
Browser notifications work system-wide so you will hear the alert even if the app window is closed.
Troubleshooting
"I can't re-install after deleting it"
When you delete a PWA, the browser sometimes keeps its cached service worker which blocks the re-install prompt from appearing. Click the button below to forcefully unregister everything, then try the install steps again.
"I installed the app but notifications don't come through"
Make sure you opened the app from your home screen icon, not from Safari/Chrome.
Check notification permission in your OS settings (iOS: Settings → Notifications → Human Add AI).
Check Do Not Disturb / Focus mode is OFF.
Ask Brandon to fire a test notification from the admin dashboard to your email address - it will ping your phone within seconds.
"The install prompt never appears"
iOS Safari does not show an automatic prompt. You must manually tap the Share button and pick "Add to Home Screen." On Android, if the prompt does not appear, try the three-dot menu → Install app directly.
Human Add AI runs three flat monthly plans with no setup fees and no annual contracts. The Starter plan at $497 per month covers up to 250 answered calls, single-location service, and the core conversation engine that books appointments and qualifies leads. Most single-truck operators, solo practitioners, and one-shop businesses fit comfortably inside Starter for the first six to twelve months.
The Professional plan at $997 per month covers up to 750 answered calls, multi-location routing, real-time CRM sync into Jobber, Housecall Pro, ServiceTitan, Clio, Lawmatics, Dentrix, Open Dental, and twenty other systems, and after-hours emergency escalation rules. This is the most common plan once a business clears about a hundred answered calls per week.
The Enterprise plan at $1,997 per month covers unlimited inbound calls, dedicated agent tuning, white-label phone numbers, and direct routing to your on-call dispatcher. Enterprise also unlocks outbound calling for missed-call callbacks, lead nurturing, and appointment reminders, billed at $0.14 per outbound minute.
Every plan includes the same conversation quality, the same booking and CRM functionality, and the same 24/7 uptime. The differences are call volume, location count, and outbound capability. No plan has hidden seat fees, per-minute inbound charges, or transcript fees. The first call you take pays for itself in most service businesses, and the platform breaks even for the average operator inside the first three weeks.
The questions worth asking before you switch
Can the agent handle a caller who interrupts or changes their mind mid-call?
Yes. The conversation engine is built around real conversational patterns, not menu trees. If a caller interrupts mid-sentence, the agent stops, listens, and responds to the interruption. If a caller changes their mind about the service halfway through (a common pattern when callers are still figuring out what they need), the agent rolls with the change and restarts the intake from the new point. Most generic AI receptionists fail on these two patterns, which is why the demo line at (617) 812-5251 is the recommended evaluation method.
What does the operator-facing dashboard look like on mobile?
The dashboard is a PWA (progressive web app), which means it installs on iPhone or Android home screen and runs full-screen without the browser chrome. The mobile view surfaces the call list, the booking calendar, the SMS lead alerts, the recovered-revenue math, and the agent knowledge base for in-the-field edits. Most operators run the platform from their phone after the first week of launch.
How does pricing compare to a part-time in-house receptionist?
A part-time in-house receptionist covering business hours only typically costs $2,400 to $4,200 per month all-in (hourly wage plus benefits plus equipment plus management time). Human Add AI Professional at $997 monthly covers the same hours plus the entire 5pm-to-9am gap plus weekends plus holidays. The operator gets fuller coverage at lower total cost, with the trade-off being that the answering is done by AI rather than a human. The right operator profile depends on the vertical and the brand voice expectations.
Does the AI accept payments over the phone?
Payment processing is available on the Professional and Enterprise tiers via Stripe integration. The agent collects the payment securely (PCI-compliant capture, no card numbers stored in plain text), processes the charge, and confirms the receipt by SMS. Most service operators use this for deposit collection on bookings, post-service balance collection, or estimate-acceptance fees. Standard Stripe processing fees apply on top of the monthly plan price.
What does the platform do during an internet or power outage at my office?
Nothing changes for the caller. The forwarding from your business line happens at the carrier level, which means it does not depend on your office internet or your office power. The agent runs in the cloud regardless of what is happening at your physical location. If your booking calendar is hosted on your local system (rare), the agent falls back to manual booking via SMS to your on-call dispatcher.
How does it handle robocalls and spam calls?
The platform runs a spam-detection filter on every inbound call that checks the calling number against the same spam-call databases used by major carriers. Suspected spam calls are dropped before reaching the agent, which saves both the operator's monthly call quota and the agent's processing time. Operators can adjust the aggressiveness of the spam filter from the dashboard or whitelist specific numbers that the filter mistakenly flags.
Is there an API for custom integrations?
Yes. The Human Add AI REST API covers webhook delivery for every call event (call-received, call-answered, call-completed, booking-created, lead-flagged, sentiment-detected), CRUD access to the knowledge base and intake script, calendar push for booking events, and a read-only endpoint for call recordings and transcripts. The full API documentation is available at /api-docs and access is enabled by request on the Professional and Enterprise tiers.
How do I evaluate it without committing?
The best evaluation is the public demo line at (617) 812-5251. Call from any phone and run a real scenario through the production agent. After the demo, the next step is the ten-minute onboarding form, which builds a custom test agent for the specific business. The test agent is free to run and use, and only converts to a paid plan once the operator decides to forward their real business line. The whole evaluation path takes about two business days end-to-end with no commitment.
The operator-side decision math in 2026
Service-business operators making purchase decisions on phone infrastructure in 2026 typically run the math three ways before committing. Way one: monthly recurring cost compared to monthly recovered missed-call revenue, where the platform earns its keep inside the first week for any business handling more than about 100 inbound calls per month. Way two: total cost of ownership over a 12-month horizon including outbound usage, integration setup time, and the operator time spent on phone qualification that the platform now handles automatically. Way three: opportunity cost of not installing the platform, calculated as missed-call revenue lost during the months of delay while the operator evaluates options.
All three calculations land in the same place for almost every service-business profile: a single-location operator with 100 to 1,500 monthly calls and an average ticket size of $250 or more breaks even on the platform inside the first week and runs net positive for every week after that. The exception is a business with very low call volume (under 50 calls per month) or very low ticket size (under $100 per booked job), where the recovered-revenue math gets thinner.
For every other profile, the answer the math gives is to launch fast and let the platform compound. The 48-hour launch timeline means the operator can be live by the end of the week and start recovering missed-call revenue immediately. Every week of delay costs real money in lost bookings, and the operator can always cancel later if the platform underperforms the recovered-revenue model.
What the platform does not try to do
Being clear about scope matters because every platform has things it intentionally does not do, and the operator should know those up front. Human Add AI does not try to be a unified CRM. It integrates with the CRM the operator already uses (Jobber, Housecall Pro, ServiceTitan, Salesforce, HubSpot, Clio, Dentrix, twenty more) but does not try to replace it. The platform sends the right data into the right system; it does not try to be the system of record.
It also does not try to be a marketing automation tool. There is no email sequence builder, no landing-page builder, no funnel analytics dashboard. The platform handles the phone (inbound and outbound calls plus SMS lead alerts) and stops there. Operators who want marketing automation use a dedicated tool for that and integrate the two via webhook.
It does not try to be a workforce management platform. There is no shift scheduling, no time tracking, no payroll integration. The platform delivers leads to the operator and the operator dispatches them through whatever workforce tools they already use. The narrow scope is intentional: Human Add AI is built to be the best at one specific job, not adequate at five jobs.