Privacy Policy

Last updated: April 2026

Quick jump: SMS / text message practices are described in section 4 below, including how you opt in, how to stop messages (reply STOP), how to get help (reply HELP), and our commitment not to share phone numbers with third parties for SMS.

1. Introduction

Human Add AI ("we," "us," or "our") is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our AI voice receptionist services, or otherwise interact with us.

2. Information We Collect

Phone Call Data

When our AI voice receptionist handles calls on your behalf, we may collect caller phone numbers, call duration, call recordings or transcripts, and information provided by callers such as names, appointment requests, and messages.

Form Submissions

When you submit a form on our website or request a demo, we collect information you provide, including your name, email address, phone number, business name, and any additional details you share.

Website Analytics

We automatically collect certain technical information when you visit our website, including your IP address, browser type and version, pages visited, time spent on pages, referring URLs, and device information.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Delivering and operating our AI voice receptionist services
  • Processing and managing appointments and messages on your behalf
  • Improving and optimizing our services and AI performance
  • Responding to inquiries and providing customer support
  • Sending service-related communications and updates
  • Analyzing website usage to improve user experience
  • Complying with legal obligations

4. SMS and Text Message Communications

If you provide your phone number through our website forms (such as our trial signup, contact form, or demo request) and opt in to SMS communications, we may send you text messages related to your use of our Services.

Types of Messages You May Receive

  • Account and trial status notifications (e.g., when your AI goes live, trial expiration reminders)
  • Appointment and demo confirmations
  • Customer care and support responses
  • Follow-up messages after a call or demo, with information relevant to your business needs
  • Billing and service-related alerts

Opt-In and Consent

We only send SMS messages to phone numbers that have provided express written consent through an opt-in checkbox on our website (such as on our trial signup page) or by otherwise explicitly requesting SMS communication. Providing a phone number alone does not constitute consent - the separate SMS opt-in checkbox must be affirmatively checked.

Opt-Out (STOP) and Help (HELP)

You can opt out of SMS at any time by replying STOP to any message we send. After you reply STOP, we will send one confirmation message and will not send further marketing or promotional SMS to that number (transactional service messages tied to an active account may continue where required to operate the Service). Reply HELP for customer support contact information, or email info@humanaddai.com.

Message Frequency and Rates

Message frequency varies based on your activity with our Services. Typical users receive fewer than 10 messages per month. Message and data rates may apply - these are set by your mobile carrier and are not charged by Human Add AI.

No Third-Party Sharing of Phone Numbers for SMS

We do not sell, rent, or share your phone number or SMS opt-in data with any third parties or affiliates for their marketing or promotional purposes. Phone numbers are used only by Human Add AI to deliver the messages described above, and by the carriers and messaging-platform providers we use to deliver SMS (such as Twilio) strictly for the purpose of transmitting those messages on our behalf.

Supported Carriers

We support SMS delivery on all major US carriers, including AT&T, T-Mobile, Verizon, and their regional partners. Carriers are not liable for delayed or undelivered messages.

5. Data Protection

We implement robust security measures to protect your information, including:

  • Encryption of data in transit and at rest using industry-standard protocols
  • Strict access controls limiting data access to authorized personnel only
  • Regular security audits and vulnerability assessments
  • Secure data storage with reputable cloud infrastructure providers
  • Employee training on data privacy and security best practices

6. HIPAA Compliance

For healthcare clients, Human Add AI maintains compliance with the Health Insurance Portability and Accountability Act (HIPAA). We implement appropriate administrative, physical, and technical safeguards to protect Protected Health Information (PHI). We are prepared to enter into Business Associate Agreements (BAAs) with covered entities as required by law.

7. Third-Party Services

We may use third-party service providers to assist in operating our services, including cloud hosting providers, analytics platforms, payment processors, and communication tools. These providers are contractually obligated to protect your information and may only use it for the purposes we specify.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand usage patterns. You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of our website.

9. Data Retention

We retain your information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Call recordings and transcripts are retained in accordance with your service agreement and applicable regulations. You may request deletion of your data at any time by contacting us.

10. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

  • Access and review the personal data we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal data
  • Object to or restrict certain processing activities
  • Request data portability
  • Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the information provided below.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post the updated policy on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: