Privacy Policy
Last updated: April 2026
1. Introduction
Human Add AI ("we," "us," or "our") is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our AI voice receptionist services, or otherwise interact with us.
2. Information We Collect
Phone Call Data
When our AI voice receptionist handles calls on your behalf, we may collect caller phone numbers, call duration, call recordings or transcripts, and information provided by callers such as names, appointment requests, and messages.
Form Submissions
When you submit a form on our website or request a demo, we collect information you provide, including your name, email address, phone number, business name, and any additional details you share.
Website Analytics
We automatically collect certain technical information when you visit our website, including your IP address, browser type and version, pages visited, time spent on pages, referring URLs, and device information.
3. How We Use Your Information
We use the information we collect for the following purposes:
- Delivering and operating our AI voice receptionist services
- Processing and managing appointments and messages on your behalf
- Improving and optimizing our services and AI performance
- Responding to inquiries and providing customer support
- Sending service-related communications and updates
- Analyzing website usage to improve user experience
- Complying with legal obligations
4. SMS and Text Message Communications
If you provide your phone number through our website forms (such as our trial signup, contact form, or demo request) and opt in to SMS communications, we may send you text messages related to your use of our Services.
Types of Messages You May Receive
- Account and trial status notifications (e.g., when your AI goes live, trial expiration reminders)
- Appointment and demo confirmations
- Customer care and support responses
- Follow-up messages after a call or demo, with information relevant to your business needs
- Billing and service-related alerts
Opt-In and Consent
We only send SMS messages to phone numbers that have provided express written consent through an opt-in checkbox on our website (such as on our trial signup page) or by otherwise explicitly requesting SMS communication. Providing a phone number alone does not constitute consent - the separate SMS opt-in checkbox must be affirmatively checked.
Opt-Out (STOP) and Help (HELP)
You can opt out of SMS at any time by replying STOP to any message we send. After you reply STOP, we will send one confirmation message and will not send further marketing or promotional SMS to that number (transactional service messages tied to an active account may continue where required to operate the Service). Reply HELP for customer support contact information, or email info@humanaddai.com.
Message Frequency and Rates
Message frequency varies based on your activity with our Services. Typical users receive fewer than 10 messages per month. Message and data rates may apply - these are set by your mobile carrier and are not charged by Human Add AI.
No Third-Party Sharing of Phone Numbers for SMS
We do not sell, rent, or share your phone number or SMS opt-in data with any third parties or affiliates for their marketing or promotional purposes. Phone numbers are used only by Human Add AI to deliver the messages described above, and by the carriers and messaging-platform providers we use to deliver SMS (such as Twilio) strictly for the purpose of transmitting those messages on our behalf.
Supported Carriers
We support SMS delivery on all major US carriers, including AT&T, T-Mobile, Verizon, and their regional partners. Carriers are not liable for delayed or undelivered messages.
5. Data Protection
We implement robust security measures to protect your information, including:
- Encryption of data in transit and at rest using industry-standard protocols
- Strict access controls limiting data access to authorized personnel only
- Regular security audits and vulnerability assessments
- Secure data storage with reputable cloud infrastructure providers
- Employee training on data privacy and security best practices
6. HIPAA Compliance
For healthcare clients, Human Add AI maintains compliance with the Health Insurance Portability and Accountability Act (HIPAA). We implement appropriate administrative, physical, and technical safeguards to protect Protected Health Information (PHI). We are prepared to enter into Business Associate Agreements (BAAs) with covered entities as required by law.
7. Third-Party Services
We may use third-party service providers to assist in operating our services, including cloud hosting providers, analytics platforms, payment processors, and communication tools. These providers are contractually obligated to protect your information and may only use it for the purposes we specify.
8. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand usage patterns. You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of our website.
9. Data Retention
We retain your information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Call recordings and transcripts are retained in accordance with your service agreement and applicable regulations. You may request deletion of your data at any time by contacting us.
10. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Access and review the personal data we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal data
- Object to or restrict certain processing activities
- Request data portability
- Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us using the information provided below.
11. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post the updated policy on this page with a revised "Last updated" date. We encourage you to review this policy periodically.
13. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
- Email: info@humanaddai.com
- Phone: (617) 812-5251
How Human Add AI pricing works
Human Add AI runs three flat monthly plans with no setup fees and no annual contracts. The Starter plan at $497 per month covers up to 250 answered calls, single-location service, and the core conversation engine that books appointments and qualifies leads. Most single-truck operators, solo practitioners, and one-shop businesses fit comfortably inside Starter for the first six to twelve months.
The Professional plan at $997 per month covers up to 750 answered calls, multi-location routing, real-time CRM sync into Jobber, Housecall Pro, ServiceTitan, Clio, Lawmatics, Dentrix, Open Dental, and twenty other systems, and after-hours emergency escalation rules. This is the most common plan once a business clears about a hundred answered calls per week.
The Enterprise plan at $1,997 per month covers unlimited inbound calls, dedicated agent tuning, white-label phone numbers, and direct routing to your on-call dispatcher. Enterprise also unlocks outbound calling for missed-call callbacks, lead nurturing, and appointment reminders, billed at $0.14 per outbound minute.
Every plan includes the same conversation quality, the same booking and CRM functionality, and the same 24/7 uptime. The differences are call volume, location count, and outbound capability. No plan has hidden seat fees, per-minute inbound charges, or transcript fees. The first call you take pays for itself in most service businesses, and the platform breaks even for the average operator inside the first three weeks.
The two-day launch path, step by step
From signup to live answering takes roughly 48 hours and follows the same three steps every time. Step one is the onboarding intake. The form asks for the basics (business name, hours, location, phone number to forward), then drops into a vertical-specific section covering the questions a senior receptionist would ask on a typical inbound call. Most operators finish this section in about ten minutes because the questions are the same ones already being asked verbally by the front desk.
Step two is the build. A human at Human Add AI takes the onboarding answers and writes the custom AI receptionist, runs three test calls through the demo line, listens for awkward phrasing or wrong scheduling logic, tunes the voice to the requested tone, and ships back recorded samples for the operator to sign off on. The build typically lands within 24 hours of the intake form being submitted, and the recorded samples include three different scenarios so the operator can hear how the agent handles the easy path and the edge cases.
Step three is the forwarding flip. Once the recorded samples are approved, Human Add AI provides a new phone number and carrier-specific forwarding instructions. The help center has button-by-button guides for Verizon, AT and T, T-Mobile, Spectrum, Comcast Business, RingCentral, OpenPhone, Grasshopper, Vonage, 8x8, Dialpad, and Google Voice. Forwarding takes under five minutes on most carriers and is reversible at any time. The moment the forward is active, the AI receptionist is answering live calls.
Week one after launch is the tuning sprint. The Human Add AI team listens to a random sample of real calls every morning, flags any awkward moments, and adjusts the agent script in place. By the end of week one, the agent sounds like a senior front-desk staffer who has worked at the business for years. Every booking lands on the calendar with full intake details, every qualified lead triggers an SMS to the on-call dispatcher within seconds of the hangup, and the dashboard starts showing the recovered-revenue numbers.
The questions worth asking before you switch
Can the agent handle a caller who interrupts or changes their mind mid-call?
Yes. The conversation engine is built around real conversational patterns, not menu trees. If a caller interrupts mid-sentence, the agent stops, listens, and responds to the interruption. If a caller changes their mind about the service halfway through (a common pattern when callers are still figuring out what they need), the agent rolls with the change and restarts the intake from the new point. Most generic AI receptionists fail on these two patterns, which is why the demo line at (617) 812-5251 is the recommended evaluation method.
What does the operator-facing dashboard look like on mobile?
The dashboard is a PWA (progressive web app), which means it installs on iPhone or Android home screen and runs full-screen without the browser chrome. The mobile view surfaces the call list, the booking calendar, the SMS lead alerts, the recovered-revenue math, and the agent knowledge base for in-the-field edits. Most operators run the platform from their phone after the first week of launch.
How does pricing compare to a part-time in-house receptionist?
A part-time in-house receptionist covering business hours only typically costs $2,400 to $4,200 per month all-in (hourly wage plus benefits plus equipment plus management time). Human Add AI Professional at $997 monthly covers the same hours plus the entire 5pm-to-9am gap plus weekends plus holidays. The operator gets fuller coverage at lower total cost, with the trade-off being that the answering is done by AI rather than a human. The right operator profile depends on the vertical and the brand voice expectations.
Does the AI accept payments over the phone?
Payment processing is available on the Professional and Enterprise tiers via Stripe integration. The agent collects the payment securely (PCI-compliant capture, no card numbers stored in plain text), processes the charge, and confirms the receipt by SMS. Most service operators use this for deposit collection on bookings, post-service balance collection, or estimate-acceptance fees. Standard Stripe processing fees apply on top of the monthly plan price.
What does the platform do during an internet or power outage at my office?
Nothing changes for the caller. The forwarding from your business line happens at the carrier level, which means it does not depend on your office internet or your office power. The agent runs in the cloud regardless of what is happening at your physical location. If your booking calendar is hosted on your local system (rare), the agent falls back to manual booking via SMS to your on-call dispatcher.
How does it handle robocalls and spam calls?
The platform runs a spam-detection filter on every inbound call that checks the calling number against the same spam-call databases used by major carriers. Suspected spam calls are dropped before reaching the agent, which saves both the operator's monthly call quota and the agent's processing time. Operators can adjust the aggressiveness of the spam filter from the dashboard or whitelist specific numbers that the filter mistakenly flags.
Is there an API for custom integrations?
Yes. The Human Add AI REST API covers webhook delivery for every call event (call-received, call-answered, call-completed, booking-created, lead-flagged, sentiment-detected), CRUD access to the knowledge base and intake script, calendar push for booking events, and a read-only endpoint for call recordings and transcripts. The full API documentation is available at /api-docs and access is enabled by request on the Professional and Enterprise tiers.
How do I evaluate it without committing?
The best evaluation is the public demo line at (617) 812-5251. Call from any phone and run a real scenario through the production agent. After the demo, the next step is the ten-minute onboarding form, which builds a custom test agent for the specific business. The test agent is free to run and use, and only converts to a paid plan once the operator decides to forward their real business line. The whole evaluation path takes about two business days end-to-end with no commitment.