How to forward calls on Vonage Business
Vonage Business handles forwarding from the Admin Portal at admin.vonage.com. This guide covers Forward All Calls, conditional rules, and the home-vs-business Vonage distinction.
The quick version
Sign in to the Vonage Business Admin Portal at admin.vonage.com, pick the extension, open Call Forwarding, and add the destination.
Step-by-step: set up call forwarding in Vonage Business
Alternative: Vonage star codes
From a Vonage-provided desk phone, some commands work via star code: *72 + destination to enable, *73 to disable. This varies by deployment — if the star codes return an error, use the portal.
Things worth knowing
- Vonage's "Call Continuity" feature automatically forwards to a backup number if your office internet goes down. Set your AI as the backup — you'll never miss a call during an outage.
- Vonage Business has a separate product called "Vonage for Home," which does not have the same admin portal. If you're on Vonage for Home, manage forwarding at my.vonage.com.
- Vonage charges for some forwarding destinations (international), but forwarding to any US number on a business plan is included.
The whole reason you're reading this is probably to stop missing calls. If you're setting up call forwarding to send calls to a voice assistant, an answering service, or an AI, the steps above are the same — you just enter their number as the forward-to destination. Human Add AI gives you a dedicated AI receptionist that answers 24/7, captures every caller's intent, and texts you the details. Try it free for 7 days →
Troubleshooting
- Calls still ring the old way. Most VoIP systems take 30–60 seconds to apply forwarding changes. Wait and test again. If it still doesn't work, sign out and back in, or restart the desk phone.
- You saved the rule but don't see it. Vonage Business usually applies rules to one specific number or extension. Make sure you're editing the right one — business accounts often have multiple numbers on the same login.
- Callers hear "number not in service." Double-check the destination number you entered. Vonage Business often requires the full 10-digit US format, sometimes with a +1 prefix.
- You want some calls to stop forwarding. Most Vonage Business plans support conditional rules (forward only after X rings, forward only from Y caller ID, etc.). Look for "Advanced" or "Rules" in the forwarding settings.