Human Add AI help center covers call forwarding setup for every major US carrier (Verizon, AT and T, T-Mobile, Spectrum, Comcast, RingCentral, Google Voice, OpenPhone, and twelve more), PWA install instructions for the mobile dashboard, knowledge base editing, and account management. Most setup guides take under five minutes to complete.
Verizon Wireless uses two short star codes to control call forwarding. This guide shows you exactly what to dial, how to test it, and how to turn it off.
The quick version
On your Verizon Wireless phone, open the dialer and enter *72 followed by the 10-digit number you want calls forwarded to, then press call. To turn forwarding off, dial *73.
Step-by-step: enable call forwarding on Verizon Wireless
1
Open the phone dialer app on the Verizon Wireless line you want to forward. You'll enter a short code the same way you'd enter a phone number.
2
Type*72 followed immediately by the 10-digit number you want calls forwarded to. No spaces, no dashes, no "+1". Example: *725551234567.
3
Press the call/send button. You'll hear a short confirmation tone or a brief recorded message, then the call ends automatically.
4
Test it. From a different phone (or ask a friend), call your Verizon Wireless number. It should ring at your forwarding destination, not your cell.
To turn forwarding off
Open the dialer, enter *73, and press call. You'll hear a confirmation. Your line is back to normal immediately.
Conditional forwarding (only when you don't answer)
Sometimes you want to handle some calls yourself and forward the rest. "Conditional" call forwarding routes calls only when your line is busy, unanswered, or unreachable. On Verizon, dial *71 followed by the 10-digit number to route only unanswered or unreachable calls. To disable, dial *73.
Using the Verizon Wireless app instead
The My Verizon app doesn't directly offer a "call forwarding" toggle for wireless lines in most recent versions, which surprises people. The star codes above are the canonical way. If you want forwarding for a Verizon home/landline number (Fios Digital Voice), that's different - log in at verizon.com, go to your Fios Digital Voice features, and manage it there.
Things worth knowing
Verizon includes call forwarding free on every postpaid and most prepaid plans - no add-on needed.
Forwarded calls count against your minutes on limited-minute plans (rare now, but worth checking). On unlimited plans, forwarded calls are free.
If you have more than one line on your account, make sure you're setting up the code from the line you want to forward - not from a different phone.
Forwarding survives phone reboots and SIM swaps. Once set, it stays set until you dial *73.
Forwarding to an AI receptionist?
The whole reason you're reading this is probably to stop missing calls. If you're setting up call forwarding to send calls to a voice assistant, an answering service, or an AI, the steps above are the same - you just enter their number as the forward-to destination. Human Add AI gives you a dedicated AI receptionist that answers 24/7, captures every caller's intent, and texts you the details. Try it free for 7 days →
Troubleshooting
You hear an error or fast busy signal. Double-check you entered a valid 10-digit number with no extra characters. Some Verizon Wireless plans (pre-paid especially) don't include call forwarding - if it still won't set up, call Verizon Wireless and ask them to enable "call forwarding" on your line.
Calls still ring your cell. Forwarding can take up to a minute to activate. Wait 60 seconds and test again. If it's still not working, dial *73 to clear it, then redo the enable code.
You want to stop forwarding but don't remember the code. Dial *73 from the forwarded line. That's the universal "cancel all forwarding" code on most networks.
Voicemail is picking up before the forward kicks in. That's usually because your voicemail delay is set shorter than the forward. If you want forwarded calls to always get through, use unconditional forwarding (*72) instead of conditional.
Every Human Add AI trial gives you a dedicated local phone number with a fully custom AI receptionist on the other end. Free for 7 days, $10 refundable activation.
The Human Add AI pricing page lists three tiers, and the differences between them come down to three axes: how many inbound calls per month, how many physical or logical locations are routed by the same agent, and whether outbound calling is enabled. Starter at $497 monthly handles up to 250 inbound calls, a single location, and inbound only. That works for the smallest single-truck operations, solo professionals, and any operator who wants to pilot the platform before scaling.
Professional at $997 monthly is where most service-business operators end up. The 750-call ceiling is generous for any single-location business with normal inbound volume, the multi-location routing lets a business with two or three offices share a single agent with location-aware booking, and the deeper CRM integration matrix removes the manual hand-off step between the receptionist and the field-service software. Professional is also the tier where the SLA tightens on the response-time guarantees and on the build-tuning cadence after launch.
Enterprise at $1,997 monthly is for high-volume operators who want unlimited calls without watching a meter, white-label phone numbers, a named tuning contact at Human Add AI, and the outbound module. Outbound calls billed at fourteen cents per minute give the platform missed-call callback, appointment reminder, lead-nurture, and review-collection use cases. The outbound meter is visible in the dashboard with a hard-cap option for any operator who wants to bound monthly spend.
Across all three tiers, the conversation quality, the booking automation, the CRM sync, the SMS lead alerts, the call recording with searchable transcripts, the dashboard, and the support team are identical. The platform is engineered so a Starter customer should never feel like they are using a worse product, only a smaller-volume version of the same product.
Common questions from service business operators
What does the caller actually hear when they dial my line?
The caller hears a custom greeting in the voice you picked during onboarding (warm, professional, or fast), followed by the agent asking how it can help. The conversation flows naturally, not as a menu tree. The agent introduces itself as part of your team on Starter and Professional plans, and uses your business name as the caller-facing identity on the Enterprise white-label tier. There is no holding music, no "press 1 for sales", and no robotic cadence.
How does the booking calendar integration handle conflicts?
The agent reads live availability against your calendar in real time, which means it never offers a slot that is already taken. If the calendar update happens between the moment the agent reads availability and the moment it confirms the booking (the rare race condition), the platform's conflict handler reverts the booking, texts the operator with both calls, and lets the operator decide which one keeps the slot. In practice this happens roughly once per ten thousand bookings.
What integrations exist for sending the lead summary to my CRM?
Native integrations cover Jobber, Housecall Pro, ServiceTitan, FieldEdge, mHelpDesk, Workiz, RazorSync, ServiceM8 in the field-service world, Salesforce, HubSpot, Pipedrive, Zoho, Close, Copper in the horizontal CRM world, Clio Manage, Lawmatics, Lawyaw, MyCase, Practice Panther, Smokeball in legal, Dentrix Ascend, Open Dental, Eaglesoft, Curve Dental in dental, and twenty other vertical-specific systems. Webhook handoffs cover everything else.
How does the platform handle emergency calls?
Emergency triage is configured during onboarding. The agent recognizes emergency signals in the caller's wording (specific keywords for the vertical, urgency tone, and explicit "this is an emergency" statements), routes the call directly to the on-call dispatcher number, and sends a high-priority SMS in parallel so the dispatcher can see the lead even if they miss the call. The emergency routing happens within the same call (no callback delay), which is critical for service business operators where the first business to answer wins the job.
What does the dashboard show?
The dashboard surfaces every inbound call (with searchable transcripts and recorded MP3), every booking, every SMS lead alert, the recovered-revenue math against your reported average ticket size, the conversion rate from call to booked appointment, the agent's confidence score per call, and the weekly summary email metrics. Operators on Professional and Enterprise also see the multi-location split and the outbound-call meter.
What is the SLA on agent tuning if something needs to change?
Standard tuning requests (script edits, new intake questions, calendar rule changes) are turned around inside 24 business hours on Starter, inside 8 business hours on Professional, and same-business-day on Enterprise. Operators can also self-serve most edits through the dashboard's knowledge base section, which propagates to the live agent within minutes.
How do I know it is actually working?
The weekly summary email shows the count of inbound calls, the count of bookings, the count of SMS lead alerts, the count of qualified leads texted to the dispatcher, and the recovered-revenue math based on the average ticket size reported during onboarding. The dashboard also has a "before / after" comparison view that runs against historical voicemail patterns if the operator imports them, so the lift is visible in dollar terms not just call counts.
Can I try it before committing?
Yes. The public demo line at (617) 812-5251 runs the production agent for a generic service business. Call from any phone and run a real scenario (an actual customer question, an actual scheduling constraint, an actual edge case). The agent will answer, qualify, and offer a real booking slot. The demo gives a faithful preview of what your own customers would experience. No signup, no form, no email collection on the demo path.
How the platform fits into the daily operations rhythm
Once Human Add AI is live, the daily operations rhythm for a service-business owner changes in a small number of concrete ways. The phone stops being something the owner thinks about during business hours. Voicemail goes away because every call gets answered live. The booking calendar fills with new appointments without anybody manually keying them in. SMS alerts arrive on the on-call dispatcher's phone for every qualified lead, with the caller name, number, and intake summary already attached.
The weekly summary email arrives every Monday morning with the call count, the booking count, the SMS lead count, and the recovered-revenue math. Most operators stop opening the daily call list after the first month because the system has earned trust at that point and the weekly summary is enough. The dashboard remains available for the rare investigation: an operator drilling into a specific booking, a customer calling back about a previous conversation, or a tuning request to refine the agent script.
The change in the operator own time is the second-order effect that most operators report as the biggest unexpected value. Sixty to ninety minutes per day of phone qualification time gets returned to the operator, which can be spent on revenue-generating work, on team management, or on actually taking a lunch break. The dollar value of that time alone usually exceeds the platform monthly price for any owner-operator profile.
What the platform does not try to do
Being clear about scope matters because every platform has things it intentionally does not do, and the operator should know those up front. Human Add AI does not try to be a unified CRM. It integrates with the CRM the operator already uses (Jobber, Housecall Pro, ServiceTitan, Salesforce, HubSpot, Clio, Dentrix, twenty more) but does not try to replace it. The platform sends the right data into the right system; it does not try to be the system of record.
It also does not try to be a marketing automation tool. There is no email sequence builder, no landing-page builder, no funnel analytics dashboard. The platform handles the phone (inbound and outbound calls plus SMS lead alerts) and stops there. Operators who want marketing automation use a dedicated tool for that and integrate the two via webhook.
It does not try to be a workforce management platform. There is no shift scheduling, no time tracking, no payroll integration. The platform delivers leads to the operator and the operator dispatches them through whatever workforce tools they already use. The narrow scope is intentional: Human Add AI is built to be the best at one specific job, not adequate at five jobs.
