How to forward calls on Comcast Business Voice

Comcast Business Voice (including Business VoiceEdge) supports two easy ways to forward calls: the classic *72 star code from your handset, or the web portal. This guide covers both.

The quick version

Comcast Business Voice (also branded "Business VoiceEdge" on newer accounts) supports both star codes and a web portal. Easiest: dial *72 from your Comcast Business phone, enter the 10-digit destination, hang up. Or use the portal at business.comcast.com/myaccount.

Method 1: Star code from your desk phone

Pick up your Comcast Business phone and listen for a dial tone.

Dial *72. You'll hear a new dial tone or a prompt.

Enter the 10-digit destination number (no 1, no spaces). Press the pound key # after the number on some phones.

Hang up. You'll hear two short tones that confirm forwarding is active.

Test by calling the Comcast Business number from another phone.

To turn it off: dial *73 and hang up.

Method 2: Comcast Business portal

Go to business.comcast.com/myaccount and sign in with the account administrator's credentials.

Click Voice in the left navigation, then Voice Features.

Pick the phone number you want to forward from the list.

Find "Call Forwarding Always" and toggle it on. Enter the destination number. Click Save.

Test — changes apply within 30 seconds.

Advanced forwarding on Business VoiceEdge

If you have the VoiceEdge product (Comcast's hosted PBX for larger deployments), the portal gives you finer-grained controls:

Selective call forwarding — only specific callers forward.
Call forwarding busy / no answer — only when the line is engaged or unanswered.
Time-of-day routing — forward everything after business hours to your AI, take calls yourself during the day.

Things worth knowing

Star codes work on Comcast Business analog lines and on most VoIP lines from the provided handset. They may not work from a softphone app — use the portal in that case.
Forwarded calls count against your Business Voice plan's minutes if you have a metered plan. Most unlimited plans don't charge extra.
If you use Polycom or Cisco desk phones provided by Comcast, the display may show "CFW" or "Forward" when forwarding is active.

Forwarding to an AI receptionist?

The whole reason you're reading this is probably to stop missing calls. If you're setting up call forwarding to send calls to a voice assistant, an answering service, or an AI, the steps above are the same — you just enter their number as the forward-to destination. Human Add AI gives you a dedicated AI receptionist that answers 24/7, captures every caller's intent, and texts you the details. Try it free for 7 days →

Troubleshooting

Star codes return a fast busy. Your plan may not include Call Forwarding Always. Sign in to the portal — if the feature isn't listed, contact Comcast Business at 1-800-391-3000.
Portal won't save changes. Try a different browser (Comcast's portal can misbehave in older Safari versions) or clear your browser cache. Make sure pop-up blockers aren't interfering.
Callers reach voicemail instead of the forward. Your "no answer" timer may be too short. In the portal, set "Call Forwarding Always" (not "No Answer") so every call routes, or increase the ring-timer.
Forwarding worked yesterday but not today. A network update can sometimes clear forwarding rules on Comcast. Redo the star code or re-save in the portal.