How to forward calls on Spectrum

Spectrum offers two very different services — Mobile (wireless) and Business Voice (VoIP landline). Each uses a different method to set up call forwarding. This guide covers both.

The quick version

If you have Spectrum Mobile, use the Verizon codes (it runs on Verizon's network): dial *72 then the 10-digit number to enable, *73 to disable. If you have Spectrum Business Voice (landline/VoIP from your Spectrum cable bundle), use the My Spectrum Business portal or dial *72 from the business phone.

Spectrum Mobile: star-code method

Open the dialer on your Spectrum Mobile phone. Spectrum Mobile runs on the Verizon network, so the same star codes work.

Dial *72 followed by the 10-digit destination number with no spaces. Example: *725551234567.

Press call. Listen for the short confirmation tone, then the call ends.

Test with another phone. Call your Spectrum Mobile number — it should ring at the forwarding destination.

To turn off: dial *73 and press call.

Spectrum Business Voice: web portal method

Sign in to My Spectrum Business at spectrumbusiness.net/myspectrum with the account owner's credentials.

Go to Services → Voice. Find the number you want to forward.

Click Manage Features → Call Forwarding. You'll see options for Always, Busy, No Answer, and Selective forwarding.

Toggle Call Forwarding Always on and enter the 10-digit destination number. Save.

Test by calling the Spectrum Business number from another line.

Star-code alternative for Business Voice

From the Spectrum Business desk phone, dial *72, wait for the dial tone, enter the 10-digit destination, hang up. To disable, dial *73. Some Spectrum Business deployments use *90 for busy-forwarding and *92 for no-answer-forwarding.

Things worth knowing

Spectrum Business Voice is hosted VoIP — changes in the portal apply immediately without restarting the phone.
Spectrum Business lets you set different rules by time of day (e.g., forward after 5pm) under Selective Call Forwarding. Useful if you only want the AI to cover after-hours.
Spectrum Mobile doesn't have a separate forwarding UI in its app — you have to use the star codes.

Forwarding to an AI receptionist?

The whole reason you're reading this is probably to stop missing calls. If you're setting up call forwarding to send calls to a voice assistant, an answering service, or an AI, the steps above are the same — you just enter their number as the forward-to destination. Human Add AI gives you a dedicated AI receptionist that answers 24/7, captures every caller's intent, and texts you the details. Try it free for 7 days →

Troubleshooting

Star codes don't work on Spectrum Business. Some Business Voice plans have star codes disabled in favor of the web portal. If *72 fails, log in at spectrumbusiness.net/myspectrum.
You don't see Call Forwarding in the portal. You may not have the right permissions. Only the primary account holder or a designated admin can change call routing. Call Spectrum Business support at 1-866-314-7195.
Forwarding activated but calls still ring your old number. Spectrum Mobile forwarding applies per-line. Make sure you set it from the specific line being forwarded, not another line on the same family plan.