Terms of Service

Last updated: April 2026

1. Agreement to Terms

By accessing or using the services provided by Human Add AI ("we," "us," or "our"), including our website, AI voice receptionist platform, and related services (collectively, the "Services"), you agree to be bound by these Terms of Service. If you do not agree to these terms, you may not use our Services.

2. Description of Services

Human Add AI provides AI-powered voice receptionist services for businesses. Our Services include automated call answering and routing, appointment scheduling and management, lead qualification and message taking, call transcription and summary delivery, and integration with third-party business tools. We continuously improve our AI technology and may update features and functionality from time to time.

3. Eligibility

To use our Services, you must be at least 18 years of age, have the legal authority to enter into a binding agreement, and represent a legitimate business entity or operate as a sole proprietor. By using our Services, you represent and warrant that you meet all eligibility requirements.

4. Account Terms

You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account. You must provide accurate and complete information when setting up your account and keep it current. You agree to notify us immediately of any unauthorized access to your account.

5. Acceptable Use

You agree to use our Services only for lawful purposes and in accordance with these Terms. You may not:

  • Use the Services for any illegal, fraudulent, or deceptive purpose
  • Attempt to gain unauthorized access to our systems or networks
  • Interfere with or disrupt the integrity or performance of the Services
  • Use the Services to transmit spam, robocalls, or unsolicited communications
  • Reverse engineer, decompile, or disassemble any part of the Services
  • Resell, sublicense, or redistribute the Services without our written consent
  • Use the Services in violation of any applicable telecommunications regulations

6. Payment Terms

Billing

Services are billed on a monthly basis. Charges are due at the beginning of each billing cycle. All fees are stated in U.S. dollars and are non-refundable except as expressly provided in these Terms.

Money-Back Guarantee

We offer a 30-day money-back guarantee for new customers. If you are not satisfied with our Services within the first 30 days of your subscription, you may request a full refund by contacting us.

Cancellation

You may cancel your subscription at any time. There are no long-term contracts or cancellation fees. Upon cancellation, your service will remain active through the end of your current billing period. You will not be charged for subsequent billing cycles after cancellation.

Price Changes

We reserve the right to modify our pricing. Any price changes will be communicated to you at least 30 days in advance and will take effect at the start of your next billing cycle.

7. Intellectual Property

All content, features, and functionality of the Services, including but not limited to software, text, graphics, logos, and AI models, are owned by Human Add AI and are protected by copyright, trademark, and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the Services for your business purposes during your subscription period.

8. Limitation of Liability

To the maximum extent permitted by law, Human Add AI shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill, arising out of or related to your use of the Services. Our total liability for any claims arising under these Terms shall not exceed the amount you paid us in the twelve (12) months preceding the claim.

9. Disclaimer of Warranties

The Services are provided "as is" and "as available" without warranties of any kind, whether express or implied. We do not guarantee that the Services will be uninterrupted, error-free, or completely secure. While our AI technology is designed to handle calls professionally, we do not warrant that AI responses will be appropriate in every situation.

10. Indemnification

You agree to indemnify, defend, and hold harmless Human Add AI, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to your use of the Services, violation of these Terms, or infringement of any third-party rights.

11. Termination

We may suspend or terminate your access to the Services at any time, with or without cause, upon notice to you. Grounds for termination include violation of these Terms, non-payment, fraudulent or illegal activity, and use that poses a risk to our systems or other users. Upon termination, your right to use the Services ceases immediately. Provisions that by their nature should survive termination will remain in effect.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Massachusetts, without regard to its conflict of law provisions. Any disputes arising from these Terms or the Services shall be resolved exclusively in the state or federal courts located in Massachusetts.

13. Changes to Terms

We reserve the right to update or modify these Terms at any time. Material changes will be communicated to you via email or through the Services at least 30 days before they take effect. Your continued use of the Services after any changes indicates your acceptance of the revised Terms.

14. Contact Us

If you have any questions about these Terms of Service, please contact us: