Got Questions?
Frequently Asked Questions
Common questions about Human Add AI cover pricing (plans from $497 per month, no setup fees), setup speed (48-hour launch with done-for-you onboarding), call quality (the agent qualifies leads and books appointments exactly like a senior receptionist), CRM sync (built-in for Jobber, Housecall Pro, ServiceTitan, and twenty more), and HIPAA coverage (yes, for medical and dental practices).
Everything you need to know about our AI voice assistants. Can't find what you're looking for? Give us a call.
How does the AI voice assistant work?
When a customer calls your business number, the call is routed to our AI voice assistant. The AI answers in a natural, conversational tone using a custom script tailored to your business. It can answer questions about your services, hours, and pricing, collect caller information, book appointments directly into your calendar, and transfer urgent calls to your team. The entire experience feels like speaking with a knowledgeable, friendly receptionist.
Does it sound like a real human?
Yes. Our AI uses advanced natural language processing and realistic voice synthesis to deliver conversations that sound remarkably human. Most callers cannot tell they are speaking with an AI. The assistant uses natural pauses, appropriate intonation, and conversational language rather than robotic, scripted responses. You can choose from multiple voice options to find the one that best fits your brand.
How long does setup take?
Most businesses are fully up and running within 24 to 48 hours. During onboarding, we gather details about your services, common caller questions, scheduling preferences, and call-handling rules. We then build and test your custom AI assistant, walk you through a demo, and go live once you approve. There is no technical setup required on your end -- we handle everything.
What industries do you serve?
We serve a wide range of industries including healthcare and medical practices, dental offices, law firms, real estate agencies, HVAC companies, plumbing services, insurance agencies, auto repair shops, restaurants, veterinary clinics, property management companies, and more. Our AI is fully customizable, so if your business takes phone calls, we can build an assistant that fits your workflow.
How much does it cost?
Pricing depends on your call volume and the features you need. We offer flexible plans starting at a fraction of the cost of hiring a full-time receptionist. Most businesses save 50-70% compared to traditional answering services or in-house staff. Contact us for a custom quote tailored to your call volume and requirements -- there are no hidden fees or long-term contracts required.
Can it book appointments directly?
Absolutely. Our AI integrates with popular scheduling platforms like Google Calendar, Calendly, Acuity, and many practice management systems. When a caller requests an appointment, the AI checks your real-time availability, offers open slots, and confirms the booking -- all during the same call. You and the caller both receive a confirmation notification instantly.
Is it HIPAA compliant?
Yes. For healthcare providers, our platform is fully HIPAA compliant. All call data is encrypted in transit and at rest, and we maintain strict access controls. We sign Business Associate Agreements (BAAs) with medical and dental practices. Our infrastructure meets the rigorous security standards required for handling protected health information (PHI).
What languages does it support?
Our AI voice assistant supports English and Spanish out of the box, with the ability to detect the caller's preferred language and switch automatically. Additional languages can be configured upon request. This is especially valuable for businesses in multilingual communities that want to serve every caller in their preferred language without hiring bilingual staff.
How will I be notified of calls?
After every call, you receive a detailed summary via your preferred channel -- text message, email, or both. The summary includes the caller's name, phone number, reason for calling, and any actions taken such as appointments booked or messages left. You can also access a full dashboard with call logs, transcripts, and analytics so you always know what is happening with your incoming calls.
Are calls recorded?
Call recording is available as an optional feature. When enabled, recordings are stored securely and accessible only to authorized members of your team through the dashboard. All recordings comply with applicable federal and state laws regarding call recording and consent. You can enable or disable recording at any time, and recordings can be set to auto-delete after a configurable retention period.
Can I cancel anytime?
Yes. We do not require long-term contracts. You can cancel your plan at any time with no cancellation fees or penalties. We believe in earning your business every month with great service and results. If you decide to cancel, your service remains active through the end of your current billing period, and we will help you transition smoothly.
What happens with complex questions the AI can't answer?
Our AI is designed to handle the vast majority of common caller inquiries. However, when a question falls outside the AI's knowledge base or requires human judgment, it seamlessly transfers the call to a designated team member or takes a detailed message. You set the rules for when and how escalation happens -- whether that means transferring to a specific person, sending an urgent text alert, or scheduling a callback.
Does it work after hours?
Yes -- that is one of the biggest advantages. Our AI voice assistant operates 24 hours a day, 7 days a week, 365 days a year. It never takes breaks, vacations, or sick days. Whether a patient calls at 2 AM to schedule a morning appointment or a homeowner has an emergency plumbing issue on a holiday, your AI assistant is always ready to help. You can configure different behaviors for business hours versus after-hours calls.
Can it handle multiple calls at once?
Yes. Unlike a human receptionist who can only take one call at a time, our AI handles unlimited simultaneous calls. During peak hours, every caller gets the same prompt, professional experience with zero hold time. This means you never miss a call, even during your busiest periods. Each conversation runs independently, so one caller's experience is never affected by call volume.
What if I already have a receptionist?
Our AI works alongside your existing staff, not as a replacement. Many businesses use it as overflow support -- when your receptionist is on another call, at lunch, or after hours, the AI steps in. You can configure it to answer only when your team is unavailable, handle specific types of calls (like appointment scheduling), or serve as your primary after-hours solution. It frees up your human team to focus on in-person clients and higher-value tasks.
How is this different from a traditional answering service?
Traditional answering services use human operators who follow generic scripts and often lack knowledge about your specific business. They put callers on hold, have limited hours, and charge per minute. Our AI assistant is trained on your business details, answers instantly with zero hold time, operates 24/7, books appointments in real-time, and costs significantly less. It delivers a consistent, high-quality caller experience every single time -- something that is difficult to achieve with rotating human operators.
Still Have Questions?
Talk to Us Directly
Call our team and experience the AI assistant firsthand. We are happy to answer any questions you have.
(617) 812-5251Available 24/7 -- try the AI demo now