Got Questions?

Frequently Asked Questions

Common questions about Human Add AI cover pricing (plans from $497 per month, no setup fees), setup speed (48-hour launch with done-for-you onboarding), call quality (the agent qualifies leads and books appointments exactly like a senior receptionist), CRM sync (built-in for Jobber, Housecall Pro, ServiceTitan, and twenty more), and HIPAA coverage (yes, for medical and dental practices).

Everything you need to know about our AI voice assistants. Can't find what you're looking for? Give us a call.

How does the AI voice assistant work?

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When a customer calls your business number, the call is routed to our AI voice assistant. The AI answers in a natural, conversational tone using a custom script tailored to your business. It can answer questions about your services, hours, and pricing, collect caller information, book appointments directly into your calendar, and transfer urgent calls to your team. The entire experience feels like speaking with a knowledgeable, friendly receptionist.

Does it sound like a real human?

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Yes. Our AI uses advanced natural language processing and realistic voice synthesis to deliver conversations that sound remarkably human. Most callers cannot tell they are speaking with an AI. The assistant uses natural pauses, appropriate intonation, and conversational language rather than robotic, scripted responses. You can choose from multiple voice options to find the one that best fits your brand.

How long does setup take?

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Most businesses are fully up and running within 24 to 48 hours. During onboarding, we gather details about your services, common caller questions, scheduling preferences, and call-handling rules. We then build and test your custom AI assistant, walk you through a demo, and go live once you approve. There is no technical setup required on your end -- we handle everything.

What industries do you serve?

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We serve a wide range of industries including healthcare and medical practices, dental offices, law firms, real estate agencies, HVAC companies, plumbing services, insurance agencies, auto repair shops, restaurants, veterinary clinics, property management companies, and more. Our AI is fully customizable, so if your business takes phone calls, we can build an assistant that fits your workflow.

How much does it cost?

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Pricing depends on your call volume and the features you need. We offer flexible plans starting at a fraction of the cost of hiring a full-time receptionist. Most businesses save 50-70% compared to traditional answering services or in-house staff. Contact us for a custom quote tailored to your call volume and requirements -- there are no hidden fees or long-term contracts required.

Can it book appointments directly?

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Absolutely. Our AI integrates with popular scheduling platforms like Google Calendar, Calendly, Acuity, and many practice management systems. When a caller requests an appointment, the AI checks your real-time availability, offers open slots, and confirms the booking -- all during the same call. You and the caller both receive a confirmation notification instantly.

Is it HIPAA compliant?

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Yes. For healthcare providers, our platform is fully HIPAA compliant. All call data is encrypted in transit and at rest, and we maintain strict access controls. We sign Business Associate Agreements (BAAs) with medical and dental practices. Our infrastructure meets the rigorous security standards required for handling protected health information (PHI).

What languages does it support?

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Our AI voice assistant supports English and Spanish out of the box, with the ability to detect the caller's preferred language and switch automatically. Additional languages can be configured upon request. This is especially valuable for businesses in multilingual communities that want to serve every caller in their preferred language without hiring bilingual staff.

How will I be notified of calls?

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After every call, you receive a detailed summary via your preferred channel -- text message, email, or both. The summary includes the caller's name, phone number, reason for calling, and any actions taken such as appointments booked or messages left. You can also access a full dashboard with call logs, transcripts, and analytics so you always know what is happening with your incoming calls.

Are calls recorded?

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Call recording is available as an optional feature. When enabled, recordings are stored securely and accessible only to authorized members of your team through the dashboard. All recordings comply with applicable federal and state laws regarding call recording and consent. You can enable or disable recording at any time, and recordings can be set to auto-delete after a configurable retention period.

Can I cancel anytime?

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Yes. We do not require long-term contracts. You can cancel your plan at any time with no cancellation fees or penalties. We believe in earning your business every month with great service and results. If you decide to cancel, your service remains active through the end of your current billing period, and we will help you transition smoothly.

What happens with complex questions the AI can't answer?

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Our AI is designed to handle the vast majority of common caller inquiries. However, when a question falls outside the AI's knowledge base or requires human judgment, it seamlessly transfers the call to a designated team member or takes a detailed message. You set the rules for when and how escalation happens -- whether that means transferring to a specific person, sending an urgent text alert, or scheduling a callback.

Does it work after hours?

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Yes -- that is one of the biggest advantages. Our AI voice assistant operates 24 hours a day, 7 days a week, 365 days a year. It never takes breaks, vacations, or sick days. Whether a patient calls at 2 AM to schedule a morning appointment or a homeowner has an emergency plumbing issue on a holiday, your AI assistant is always ready to help. You can configure different behaviors for business hours versus after-hours calls.

Can it handle multiple calls at once?

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Yes. Unlike a human receptionist who can only take one call at a time, our AI handles unlimited simultaneous calls. During peak hours, every caller gets the same prompt, professional experience with zero hold time. This means you never miss a call, even during your busiest periods. Each conversation runs independently, so one caller's experience is never affected by call volume.

What if I already have a receptionist?

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Our AI works alongside your existing staff, not as a replacement. Many businesses use it as overflow support -- when your receptionist is on another call, at lunch, or after hours, the AI steps in. You can configure it to answer only when your team is unavailable, handle specific types of calls (like appointment scheduling), or serve as your primary after-hours solution. It frees up your human team to focus on in-person clients and higher-value tasks.

How is this different from a traditional answering service?

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Traditional answering services use human operators who follow generic scripts and often lack knowledge about your specific business. They put callers on hold, have limited hours, and charge per minute. Our AI assistant is trained on your business details, answers instantly with zero hold time, operates 24/7, books appointments in real-time, and costs significantly less. It delivers a consistent, high-quality caller experience every single time -- something that is difficult to achieve with rotating human operators.

Every plan includes access to our native CRM dashboard at no extra charge, where you can track all calls in real-time with detailed processing. On our Professional and Enterprise plans, we build sophisticated post-call webhooks that natively integrate into ANY CRM - GoHighLevel, Salesforce, HubSpot, or any system your business runs on. Your team can seamlessly track calls from both human staff and the AI assistant in one place, using whatever tools they already know.

Yes. We build custom outbound AI bots for appointment reminders, follow-up calls, lead warming, and more. Each outbound bot is $500 and must be paired with an active inbound AI assistant plan. Outbound bots have a flat $0.14/minute usage fee that covers voice agent, API, LLM, and voice processing charges. This fee is passed through at cost and cannot be waived.

Every plan includes our built-in CRM dashboard at no additional cost. It lets you track all AI-handled calls in real-time with detailed call processing, transcripts, and lead information. You can also build a custom knowledge base from any source material - and on upgraded plans, the knowledge base updates in real-time so your AI assistant always has the latest information about your business.

Still Have Questions?

Talk to Us Directly

Call our team and experience the AI assistant firsthand. We are happy to answer any questions you have.

(617) 812-5251

Available 24/7 -- try the AI demo now

What each Human Add AI plan actually includes

Pricing is set up to be predictable, which matters for service operators who hate variable-rate billing on a critical line. The Starter tier sits at $497 monthly and is built around the 100-to-250-calls-per-month operator: a single location, a single booking calendar, and the core AI conversation engine running the intake flow. Everything in Starter is configured during onboarding and tuned by a real human on the Human Add AI side before the agent ever picks up a live call.

Professional at $997 monthly is the tier most established businesses settle into. The volume allowance jumps to 750 answered calls, multi-location routing rules unlock so a single AI receptionist can route calls to the right office, and the integration footprint expands to include the deeper CRM hooks (Salesforce, HubSpot, Pipedrive, Clio Manage, Lawmatics, Dentrix Ascend, Open Dental, Jobber, Housecall Pro, ServiceTitan, FieldEdge, and twenty more). After-hours escalation rules are also standard at this tier.

Enterprise at $1,997 monthly is the high-volume tier with unlimited inbound calls, white-label phone numbers, a dedicated agent-tuning contact at Human Add AI, and direct routing to an on-call dispatcher with priority paths for emergency calls. Outbound calling is also enabled at this tier, billed at fourteen cents per outbound minute against a transparent monthly meter that any operator can cap from the dashboard.

None of the plans use seat counts, per-minute inbound charges, transcript fees, or annual commitments. The whole pricing structure is designed so the operator can predict the bill exactly, and the upgrade path is volume-driven rather than feature-gated. A business graduating from Starter to Professional pays more because they are taking more calls, not because they got locked out of something useful.

What the operator actually does to launch

The operator-side work for launching Human Add AI takes about thirty minutes spread across two business days. Day one, the operator fills out the onboarding form, which captures business hours, service area, the vertical-specific intake questions a real receptionist would ask, the booking calendar URL, the people who should get SMS alerts, and the on-call dispatcher rotation if applicable. The form is structured so the answers map directly to the agent script that gets built next.

Between day one and day two, the Human Add AI team does the heavy lifting. They convert the intake answers into a custom AI receptionist script, run the script through three test conversations on the demo line to validate the agent handles real-world flow correctly, tune the voice to match the requested tone (warm, professional, or efficient), and send the operator three recorded sample calls to listen to. The operator listens to the samples, requests any adjustments, and approves the build.

Day two, the operator does the forwarding step. The help center provides carrier-specific instructions for Verizon, AT and T, T-Mobile, Spectrum, Comcast, RingCentral, OpenPhone, Grasshopper, Vonage, 8x8, and Dialpad. Forwarding is a five-minute task on most carriers, and the help center includes screenshots for each step. Once the forward is active, the AI receptionist is live and answering every incoming call in two rings.

Week one post-launch is the tuning week. The Human Add AI team monitors a random sample of real calls each morning, listens for any awkward phrasing or wrong-routing decisions, and adjusts the agent in place. By the end of week one, the agent is dialed in and the operator stops needing to think about the phone at all. The dashboard shows recovered-revenue numbers, booking conversion rates, and the SMS log so the operator can see exactly what the platform is doing.

Call Now for Live Demo (617) 812-5251
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